Complaint Management at SCANDIC PAY
SCANDIC PAY has a complaint management system that allows you to submit complaints easily and specifically. It is important to us to ensure prompt, fair, and consistent handling of customer complaints through an effective and transparent procedure.
Please use the complaint form provided below to submit your complaint. You can send the complaint electronically to the contact listed below. A postal submission of the complaint is also possible.
Contact:
SCANDIC PAY – A business unit of:
LEGIER Beteiligungs mbH
Kurfürstendamm 195
DE 10707 Berlin
Federal Republic of Germany
Contact:
Phone: +49 (0) 30 408 174 00 -5
Phone: +49 (0) 30 232 57 447 - 0
Fax: +49 (0) 30 232 57 447 - 1
Email: Info@ScandicPay.de
Management: Tetiana Starosud
Procedure:
If you wish to file a complaint regarding SCANDIC PAY’s products or services, please send the complaint form provided below to Beschwerde@ScandicPay.de. Within 2 working days, we will confirm receipt of your complaint.
You will receive a response to your complaint within 20 working days. If the response is delayed, we will inform you about the status of your complaint within the 20 working days. In any case, SCANDIC PAY strives not to exceed a period of 30 working days.
With the receipt confirmation, we will inform you about which department or employee you can contact with questions and specify the upcoming deadlines.
If relevant information is missing for processing your complaint, we will request it. This may delay the processing of the complaint.
Communication regarding your complaint will be conducted in writing electronically. At your explicit request, communication can also take place in paper form.
SCANDIC PAY maintains an internal complaint register in which measures, communication, and final decisions resulting from complaints are stored.
The storage of data in SCANDIC PAY ’s internal complaint register is retained for 5 years. Data protection concerns are always observed.
In handling your complaint, we always strive to find a structural solution to the problem, especially if it is a complaint that occurs frequently within a short period. We point out that we always adhere to the principles of equal treatment of investors in handling complaints and cannot provide legal advice.
It should be noted that complaints relating to circumstances that are more than one year old at the time of filing will not be processed.
Employees or partners of SCANDIC PAY affected by complaints will always be discussed with the responsible person unless explicitly objected to.